Refund & Return Policy – Hassle-Free Returns at EliteProteins.com
At EliteProteins.com, we value your trust and aim to ensure every customer is fully satisfied with their purchase. That’s why we offer a clear and convenient 30-day return and refund policy for all eligible purchases. Whether you’ve purchased protein powders, health supplements, or accessories, we’re here to help if you face any issues.
🛍️ 30-Day Refund & Return Policy – Your Satisfaction Matters
You have 30 days from the date of delivery to request a return or exchange. If more than 30 days have passed, unfortunately, we can’t offer a full refund or exchange.
To be eligible for a return:
The item must be unused and in original condition.
It must be returned in the original packaging.
You must provide a receipt or proof of purchase.
📌 Do not send your purchase back to the product manufacturer.
❌ Non-Returnable Items – Know Before You Buy
We’re committed to hygiene and safety. For this reason, certain products are non-returnable, including:
Perishable goods (like food items)
Flowers or natural wellness products
Opened protein supplements or used nutrition items
Intimate or sanitary products
Downloadable software and eBooks
Hazardous materials, flammable liquids, or gases
Gift cards
For detailed product-specific return eligibility.
⚠️ Partial Refunds – When They Apply
Partial refunds may be issued for:
Books or guides showing signs of use
Opened CDs, DVDs, software, or audio content
Any item not in its original condition, damaged or missing parts
Returns made after 30 days of delivery
Each case is reviewed individually by our support team.
💳 Refund Process – How We Handle It
Once we receive your return, we’ll inspect the item and notify you via email. We’ll inform you of:
Receipt confirmation
Approval or rejection of the refund
If approved, your refund will be processed within 5-7 business days, and a credit will be automatically applied to your original method of payment.
🕐 Missing or Late Refunds?
If you haven’t received your refund yet, follow these steps:
Recheck your bank account.
Contact your credit card provider – sometimes refunds are delayed.
Contact your bank – processing may take a few days.
Still need help? Email our customer support at
📩 support@eliteproteins.com.
You can also visit our Contact Us page for more support.
🏷️ Sale Items – Final Sale Policy
Only regular-priced products are eligible for a refund.
Sale, clearance, or promotional items are non-refundable unless defective or damaged upon delivery.
🔁 Exchange Policy – Defective or Damaged Products
We only replace items that are:
Damaged during transit
Received in a defective condition
To request an exchange:
Email us at support@eliteproteins.com
Send your product to our warehouse at:
📦
Elite Proteins Returns
C/O Fulfillment Center
Regd. Office: 249, Intellect Building, Second Floor, Phase-4, Udyog Vihar, Sector – 18, Gurgaon, Haryana – 122022
Phone: +91 7065126702
Please include your order number and reason for the exchange in the package.
🎁 Gifts – Special Return Scenarios
If the item was marked as a gift and shipped directly to you:
You’ll receive a gift credit for the value of your return.
Once we receive the returned item, we’ll email you a gift certificate.
If the gift was not shipped directly to you, the refund will go to the original purchaser, and they will be notified of the return.
📦 Shipping Returns – Who Pays for It?
To return your product, send it to the address listed above.
Important Notes:
You are responsible for paying return shipping costs.
Shipping charges are non-refundable.
If you receive a refund, return shipping fees will be deducted from the refund.
For your protection:
Use a trackable shipping service
Consider purchasing shipping insurance for higher-value items
We cannot guarantee receipt of your returned item without tracking.
🛡️ Your Consumer Rights Matter
At EliteProteins.com, we comply with standard eCommerce consumer protection policies. For more information about your rights as an online buyer, visit the official Google Consumer Protection Center.
🔎 Need Help?
We’re here to make returns easy and stress-free. For questions related to your order, visit our:
Or reach out directly to:Elite Proteins return policy📧 support@eliteproteins.com
Final Thoughts – Shop With Confidence at EliteProteins.com
Your satisfaction is our commitment. With our 30-day return and refund policy, transparent guidelines, and responsive support, you can shop with complete peace of mind at EliteProteins.com.
Whether you’re purchasing whey protein, health supplements, or fitness accessories, we’re here to back your wellness journey – every step of the way.