🔐 Privacy Policy – Elite Proteins India

Published Date: July 1, 2025
Last Updated: July 1, 2025

At Elite Proteins India, we are committed to protecting your personal information and privacy. Whether you are browsing our website, placing an order, or subscribing to our newsletter, your trust is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, https://eliteproteins.com, and its associated services.

We operate as a trusted brand under Elevate Life Care, offering premium-quality health and fitness supplements to customers across India. We take our responsibility to secure your data seriously and ensure full transparency in how we handle it.

1️⃣ Information We Collect

When you interact with our website, we collect both personal and non-personal data to process your orders efficiently and improve your shopping experience. This may include:

Your full name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely via third-party gateways)
Order history
Device and browser type
IP address and geolocation
Cookies and site interaction data

We collect this data only to provide a seamless and secure shopping experience. You may choose not to provide certain information, but doing so may limit your ability to use some features of our site.

2️⃣ How We Use Your Data

The information we collect is used for the following purposes:

To process and deliver your orders
To confirm your payment and provide shipping updates
To personalize your experience and suggest relevant products
To communicate promotional offers, updates, and newsletters (only with your consent)
To respond to your queries and provide support
To improve website performance and detect fraud or misuse

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3️⃣ Secure Payment Processing

We do not store your payment information on our servers. All transactions are processed through secure, PCI-DSS-compliant gateways such as:

Razorpay
PayU

These services handle your credit/debit card or UPI information in compliance with national and international data protection regulations.

4️⃣ Use of Cookies & Tracking Tools

Cookies help us personalize your browsing experience, remember your preferences, and analyze traffic for performance improvements. The types of cookies we use include:

Essential cookies for shopping cart and checkout
Analytics cookies via Google Analytics
Advertising cookies via Facebook Pixel and Google Ads for remarketing
Functionality cookies to remember login sessions and preferences

You can choose to disable cookies from your browser settings. However, doing so may limit your experience on our site.

5️⃣ Email Communication & Opt-Out

When you make a purchase or sign up for newsletters, you may receive promotional or transactional emails from us. You can unsubscribe at any time by clicking the link in the footer of our emails or by contacting us directly at support@eliteproteins.com.

We use trusted services like Mailchimp and Sendinblue, which comply with GDPR and international privacy laws, to manage our mailing lists.

6️⃣ Shipping & Logistics Partners

To fulfill your orders, we securely share relevant shipping information with delivery partners such as:

Delhivery
Bluedart
Shiprocket

These logistics companies use your details only for the purpose of delivering your order and do not store or use it for any other purposes.

7️⃣ Third-Party Services

We may use third-party services to enhance your experience or monitor website activity, such as:

Google Tag Manager
Facebook Meta Pixel
WhatsApp Chat Support
Live Chat Widgets (Tawk.to, Zoho)

These services may collect limited data like IP address or session duration. We ensure they follow necessary data protection privacy policies.

8️⃣ Children’s Privacy Policy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe that we have unknowingly collected data from a minor, please contact us so we can delete the information promptly.

9️⃣ Your Data Protection Rights

Under applicable Indian and global privacy laws (such as the Information Technology Act, 2000 and GDPR for international users), you have the right to:

Access the personal data we store about you
Request correction or deletion of your data
Opt-out of promotional communications
Disable cookies and tracking tools
Withdraw consent at any time

To exercise these rights, contact us at:
📧 support@eliteproteins.com

🔁 Policy Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. All changes will be reflected on this page with a revised effective date. We recommend reviewing this privacy policy periodically to stay informed about how we are protecting your data.

Last updated on: July 1, 2025

📝 Final Note about Privacy Policy

We at Elite Proteins India are committed to being fully transparent, secure, and compliant in handling your personal data. Our goal is to offer you not only the best quality supplements in India but also a safe and trusted online experience.

Thank you for choosing Elite Proteins — your health, trust, and privacy are our priorities.